Nichole has over 25 years customer service experience and has developed her role over the years from Customer Service Rep, to Supervisor and on to Manager through her career. In addition to managing a Customer Service Department for a nationwide, mutli-million dollar company, she also expanded her skillset to include Marketing, Website & SEO Management, Social Media Marketing, some Public Relations, as well as taking on some Graphic Design work. Yes, she even designed & built our website and created our logo!
Ryan has over 28 years customer service experience and over 15 years experience in the moving industry alone. Ryan consistently raised the bar for himself and developed his role over the years from Customer Service Rep to Sales, to Sales Manager, on to Marketing Manager and ultimately becoming the youngest Branch Manager of a large, nationwide, multi-million dollar company. Ryan expanded his skillset into the moving industry, doing everything from providing estimates, visuals, sales, labor, driver and crew leader. Yes, he’s our #1 ‘Rhino’!
Items of extraordinary value such as jewelry, money, antiques, and stamp collections
can be included in your shipment, provided that you notify your local moving representative
of these items before packing and moving day. It is strongly recommended that you carry
irreplaceable and expensive articles with you, or make alternate arrangements for their
transport.
In the moving industry, items worth more than $100 per pound are considered to be articles
of "extraordinary value.” To be assured that a claim involving these articles is not limited
to minimal liability, complete and sign your mover's high-value inventory form.
Also, be sure to sign the "Extraordinary Value Article Declaration" box, if applicable, on
your Bill of Lading.
Each mover has a slightly different procedure to follow as it relates to high-value items.
Ask your relocation specialist to provide you with an explanation of their company's process.
This is a confusing (but important) task, so be sure that you clearly understand the rules
prior to load day.
Appliances such as washers, dryers, and refrigerators must be disconnected, and the washer
must have a stabilizer installed. Again, your estimator can help you understand how these
items are properly serviced. All local moving companies have business relationships with
local service providers that handle this type of service, however full service moving
companies and national moving companies will also be able to provide all of the moving
services you require. Be sure you know who your mover will be using, as you will need to let
these people into your home to provide the service.