Personal Storage

In all likelihood, you will find that an on-site estimate based on a physical survey
of the items that you plan on moving will be more accurate than an estimate that you
provide to your mover over the telephone or the Internet. So, unless circumstances warrant
(normally due to the time constraints of a short-notice move or because you are only shipping
a few items) think carefully before you elect to waive the required physical survey
of your shipment.

If you are receiving a non-binding estimate, the charges that your mover assesses on your
shipment must be based on the actual weight of the shipment. Your mover may not lawfully
assess transportation charges on shipments with non-binding estimates on cubic feet, volume,
time (hourly) or on any basis other than weight. Also, the federal regulations require that
shipment weights must be determined on a state certified scale with a copy of the weigh
master’s tickets provided to you in support of the final invoice.