The happiness of our clients is our first priority. We continuously ask ourselves how we can best serve their specific interests and needs. We want our clients to feel comfortable with us. We strongly believe that effective and open communication and successful team work are important ingredients for a rewarding client relationship.
To us, a high level of knowledge and efficiency is a matter of course, but being honest, straight forward, and a simple philosophy of delivering high quality services, on time by following defined processes, make a somewhat stressful situation become stress-free.
To gear our united efforts towards an excellent work ethic; to conduct all aspects of our business with total integrity, honesty, and competence, and thereby earn the continued respect of our community
Local Moving Process
Our local moving process starts by setting up a phone call for long-distance moving, or an in-home or office consultation with one of our moving experts in Atlanta or Charlotte. For in-home or business consults, we find it mutually beneficial for a face-to-face consultation. Our team will log each and every item, outline packing solutions to protect your prized possessions, and fully understand your schedule. From there, we can commit to a guaranteed quote with a guaranteed pickup and delivery schedule.
Long-Distance Moving
NetMove has strategic partnerships with Wheaton World-Wide Moving, one of the the most reliable and well-respected long-distance logistic firms in the country. This allows us to use the same A+ Rated moving process for your long-distance move!
It all starts with an in-home consultation. Meeting face to face allows our team to outline all items for packing, shipping, outline your moving schedule, and to guarantee you pricing and delivery times.
Moving and Temporary Storage:
In some markets, such as Atlanta and Charlotte, many people have to move into temporary housing prior to closing on their new home. Our white-glove packing, storing, and delivering solution helps families easily transfer from their home to temporary housing, and on the day of closing their items are delivered and moved in with care.
All movers are required to prepare an order for service before they transport your shipment.
The order for service provides you with written confirmation of the moving services that you
requested to be performed in conjunction with your shipment. It also lists the agreed upon
dates for the pickup and delivery of your shipment and amount of valuation that you requested,
along with any special services that you ordered.
It also features a place and telephone number where the mover can contact you during the move.
Additionally, the order for service shows the charges that you will be assessed for your
household move or corporate relocation. If you are moving under a non-binding estimate,
the order for service will indicate the amount of the estimated non-binding charges,
the method of payment for the charges and, in cases where the actual charges exceed the
non-binding estimate, the maximum amount that you are required to pay at the time of delivery
in order to obtain possession of your shipment (you will have 30 days following delivery to
pay the balance of the charges due). If you are moving under a binding estimate,
the order for service will show the charges that you will be required to pay at delivery,
based on the binding estimate and the terms of payment. You and your mover must sign the
order for service.
Items of extraordinary value such as jewelry, money, antiques, and stamp collections
can be included in your shipment, provided that you notify your local moving representative
of these items before packing and moving day. It is strongly recommended that you carry
irreplaceable and expensive articles with you, or make alternate arrangements for their
transport.
In the moving industry, items worth more than $100 per pound are considered to be articles
of "extraordinary value.” To be assured that a claim involving these articles is not limited
to minimal liability, complete and sign your mover's high-value inventory form.
Also, be sure to sign the "Extraordinary Value Article Declaration" box, if applicable, on
your Bill of Lading.
Each mover has a slightly different procedure to follow as it relates to high-value items.
Ask your relocation specialist to provide you with an explanation of their company's process.
This is a confusing (but important) task, so be sure that you clearly understand the rules
prior to load day.