Our Story
When FlatRate Moving was founded in 1991, we strived to change the way people move. In the process, we wanted to innovate the moving industry. We established the all-included flat rate pricing model in NYC and shifted the way people relocated locally and worldwide. With 160+ agents stationed internationally and nine branches in London and major cities in the U.S., FlatRate is now a leading name in the business with a 5% moving claim rate — beating the industry’s average for 20 years.
Our vision
Providing high-quality service and all-inclusive guaranteed pricing, FlatRate has a visionary strategy when it comes to moving people forward. With our exclusive flat rate, there are never surprise costs, pricing scams or hidden fees — transparency is the essence of our service and our FlatRate formula has been trusted by more than 200,000 customers.
A mover shakes hands with some customers
Our mission
We strive to provide superior service in the moving industry and we are proud to have been successful at it for decades. While customers highly value the company’s accurate pricing formula, the nature of FlatRate’s quality service lies on our prepared staff, team of moving experts, detailed logistics and timeliness.
Our Perfect Movers
FlatRate believes that the perfect move is a fruit of the Perfect Mover — this is why we seek to create a culture of growth and wellness in the workplace, always valuing our employees’ hard work, time, dedication and wellbeing.
Our protection for your
peace of mind.
Special Packing Boxes: Lamps, flatscreen TVs, Bikes, all have their special boxes
Glassware: We have perfected packing of all glasses & plates. Each have their separate box and procedure to maximize protection.
Furniture: We wrap in blankets and secure with tape and shrink-wrap as necessary.
Long Distance: Double wrapping of all furniture for extra protection for longer trip
Into Storage: Wrapping of all furniture & shrink wrapping for dust protection
Floor & Wall Protection: We use maisonite in every move to protect floor and use corner & wall protection to make sure you building will be in the same condition after your move
Art, Antiques & High End Furniture: We build custom wood crates specific to the dimensions of your items for the highest level of protection”
You want to make sure animals are in their cat/dog carrier prior to the movers arriving.
Animals are curious and can get underfoot. If your dog isn’t good around strangers please
have them tied up or in their carrier. The moving company cannot transport any live animal
no dogs, cats, fish or reptiles are allowed in the truck.
On the day of the move you need to be present. There is paperwork to sign and you need to
show the movers exactly what is being moved. After the movers have loaded the truck you will
be ask to do a walk through. That is the time to point out anything that may have been missed
once the truck drives away they are done.
At the unload they will place boxes in rooms based on the rooms written on the boxes
(ie., bedroom, kitchen, garage). Furniture will be placed in the location you specify.
It is helpful if you already have a basic idea where you want furniture placed.
If the movers have to keep rearranging and switching furniture around it will take longer
and you are paying hourly