Hy-Line Express Ltd
Who we are
Hy-Line Express Ltd is a refrigerated long-haul truckload, less than truckload, and container load carrier based in Edmonton, Alberta, Canada.
Our Mission…
Providing unparalleled carrier service to our customers.
Our Vision…
Aspiring to be the industry leader in customer satisfaction and retention.
What Matters Most… Our Values
♦ Customer Service (Unparalleled)
♦ Safety Driven (People, Product, Equipment)
♦ Right Kind Of People (Character Matters)
♦ Efficiency (Keeping It Simple)
♦ Organization (Obsessed With Detail)
Larry Burden (founder) began current operations in 1990 with one tractor and one trailer. After a total of 45 years in the manufacturing and shipping industry, he retired and sold the company 11 years ago to his two sons, Jason and Ryan.
Both Jason and Ryan have university degrees and several years of experience in other industries, as well as transportation. This knowledge, combined with a strong common sense approach to business, and a hard work ethic, will help ensure Hy-Line’s success over the long term.
What we do
Hy-Line Express Ltd is a refrigerated long-haul truckload, less than truckload, and container load carrier, cross docking, storage facility, and local distribution (pick-up & delivery) center based in Edmonton, Alberta, Canada.
Hy-Line has been working with 85% of its customer base for more than 19 years. We believe this is a result of an effective mission, vision, and values that are consistently ‘lived out’. We believe in a ‘grow slow and grow well’ policy in order to ensure that our customer service level remains outstanding.
Equipment
Currently, we have 15, 53’ tridem reefer trailers (5 dual & triple temperature control), one dry van, and 12 reefer container chassis. Hy-Line also has two, 25’ body job for local pick-ups and deliveries. We have an office staff of four people (General Manager, Operations Manager, dispatcher, warehouse foreman, and accountant), 17 long-haul drivers, and two city p&d drivers.
We also provide warehousing storage (dry, fresh, frozen), cross docking, local pickups and deliveries (including tailgate), and trailer shunting (tractor service).
We have access to 24/7 repair; Hy-Line also has a mechanic and a repair shop with wash bay. Our tractors are on full service, ‘wet’ leases and traceable via satellite.
Our service lanes include:
British Columbia – Vancouver, Kelowna (and area),
Alberta – Northern AB, Edmonton, Calgary
Saskatchewan Northern SK, Saskatoon, Regina
Manitoba – Winnipeg
Ontario – Toronto (and area), Sudbury, Sault Ste. Marie, North Bay
Quebec – Quebec City, Montreal (and area)
New Brunswick – Moncton.
Hy-Line hauls refrigerated containers to Vancouver for export to Australia, Asia and Europe.
We also service regions outside these major centers such as Peace River, AB (and area), and Prince Albert, SK.
80% of what we haul is food product plus 20% dry general products.
How is the cost of my shipment calculated?
If you are moving to a different state, the charges will be based on the weight of your
shipment and mileage—these are referred to as the transportation charges.
There are a variety of different moving charges that can potentially appear on your estimate,
so be sure to ask your relocation specialist to explain each charge for you.
Some additional charges that may appear include packing, crating, valuation or coverage,
bulky article charge (for oversized items), and extra labor. Again, please be certain you
fully understand these charges so that you can accurately compare the estimates you receive.
What is an order for service?
All movers are required to prepare an order for service before they transport your shipment.
The order for service provides you with written confirmation of the moving services that you
requested to be performed in conjunction with your shipment. It also lists the agreed upon
dates for the pickup and delivery of your shipment and amount of valuation that you requested,
along with any special services that you ordered.
It also features a place and telephone number where the mover can contact you during the move.
Additionally, the order for service shows the charges that you will be assessed for your
household move or corporate relocation. If you are moving under a non-binding estimate,
the order for service will indicate the amount of the estimated non-binding charges,
the method of payment for the charges and, in cases where the actual charges exceed the
non-binding estimate, the maximum amount that you are required to pay at the time of delivery
in order to obtain possession of your shipment (you will have 30 days following delivery to
pay the balance of the charges due). If you are moving under a binding estimate,
the order for service will show the charges that you will be required to pay at delivery,
based on the binding estimate and the terms of payment. You and your mover must sign the
order for service.
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SundayDay Off!
- Monday09:00 AM - 05:00 PM
- Tuesday09:00 AM - 05:00 PM
- Wednesday09:00 AM - 05:00 PM
- Thursday09:00 AM - 05:00 PM
- Friday09:00 AM - 05:00 PM
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