A LOT OF OUR CLIENTS WANT TO KNOW HOW IT ALL STARTED…
Once upon a time there was me, working 60 hours/week in unrelenting corporate America management, my path had taken me here since essentially entering the workforce as a young girl years ago. In late 2012, God and I made a decision together, it was time to leave the corporate world. I thought and prayed long and hard and said, “God, allow me to use all this formal training that I went to school for (I was a business major at Shorter University) to begin my entrepreneurial journey.”
I prayed for an idea, a catalyst. Then the light bulb came on, and I began my grueling research of logistics as a whole, with a special interest in residential moving. I had moved all across the United States throughout my childhood and young adult life, due to my father’s military background, he was a medic in the United States army, so the concept of this moving business was not so foreign to me.
Now, one of my passions in life is EXCELLENCE in customer service and it has been since the moment I walked into my very first job at McDonald’s. I was committed to “hot fries” and service with a smile. All these years later, I still live by the same fundamental creed. While I no longer serve french fries, I still strongly believe that regardless of the business that you are in, the differentiator must be the EXCELLENCE in service that you consistently deliver and provide.
That said, what fascinated (and frustrated) me the most about this industry, is how broken it truly is! I couldn’t believe that clients just like myself would call on a company for help in assisting them with this very important life change, entrusting this company around their families, children, pets, irreplaceable antiques, expensive furniture and china, only to be met with huge disappointment and heartache.
I read review after review from hundreds of moving companies, from small businesses to the big players in the game. I read horror stories about moving companies that didn’t show up for a clients’ scheduled move, theft of a clients’ merchandise, carelessness with the clients’ things, damages beyond repair, holding a clients’ items hostage, physical altercations on the job sites, hours late for their scheduled move start time, and the list kept going. I was stunned. Wow. It was bad. Really bad. Please go and read them for yourself if you haven’t already…YIKES.
After months of building a core team, coaching, meetings, trainings, setting expectations and goals…it was time to launch…and BOY, did we LAUNCH! The calls starting pouring in with people just like me that weren’t asking for the moon and stars, they simply needed a service handled professionally, competently, at a fair price and with a smile and willingness to serve.
That’s who Charlie’s Angels Movers really is, and who we strive hard to be every single day, on every single job. Excellence in service matters here. Our clients matter here. My team takes pride in what they do and I’m honored to work with such an extraordinary group of men. I think you will agree.
I will ask my team at every meeting, “How do we feel about competition?” And the unanimous response is “There is none.” Simply because when you know what you bring to the table of an organization and you know you work hard to deliver on the expectation, it doesn’t matter how many other people are doing the same thing around you. When you conduct good, fair business, the clients will come.
To all of our prospective clients that made it a point to stop by here first and read my story, thank you so much, your time is valuable and I appreciate that. Also, you seem like our ideal client: one who understands and appreciates the value of hiring movers that you can feel confident will perform this job at the highest level. We’re EXCITED to partner with you on your upcoming move and we look forward to making your move a heavenly experience!
Cheers,
Charlie
4 ways to Be Heavenly
BE PROFESSIONAL
No matter if you’re moving around Metro Atlanta or anywhere in Georgia, you can always trust our team of Angels to deliver safe transportation solutions for your valuable cargo. You don’t need to rent a truck, we’ll come with one of ours as well as all vital moving supplies to make your move a heavenly experience!
BE CONVENIENT
At Charlie’s Angels Movers, it is our pleasure to deliver you a full-service experience by offering packing services wherever you need them. Our team of Angels will carefully pack up everything in your home. You could do it yourself, but you don’t have to! Count on us to:
– Take special care of your fragile items
– Use the best packing supplies for the job
Keep things organized and properly labeled
BE OF GREAT VALUE
From Pontiacs to pianos to antique picture frames, our team of Angels will transport all types of large or fragile items in a safe and careful manner. Forget driving hundreds of miles – we specialize in vehicle and motorcycle relocation. And best of all, our affordable rates mean you won’t have to move any money around!
BE HELPFUL
We accommodate all your moving needs. We can move items around your home, load or unload pods and rental trucks and even help with new furniture delivery and setup!
If you are moving to a different state, the charges will be based on the weight of your
shipment and mileage—these are referred to as the transportation charges.
There are a variety of different moving charges that can potentially appear on your estimate,
so be sure to ask your relocation specialist to explain each charge for you.
Some additional charges that may appear include packing, crating, valuation or coverage,
bulky article charge (for oversized items), and extra labor. Again, please be certain you
fully understand these charges so that you can accurately compare the estimates you receive.
All movers are required to prepare an order for service before they transport your shipment.
The order for service provides you with written confirmation of the moving services that you
requested to be performed in conjunction with your shipment. It also lists the agreed upon
dates for the pickup and delivery of your shipment and amount of valuation that you requested,
along with any special services that you ordered.
It also features a place and telephone number where the mover can contact you during the move.
Additionally, the order for service shows the charges that you will be assessed for your
household move or corporate relocation. If you are moving under a non-binding estimate,
the order for service will indicate the amount of the estimated non-binding charges,
the method of payment for the charges and, in cases where the actual charges exceed the
non-binding estimate, the maximum amount that you are required to pay at the time of delivery
in order to obtain possession of your shipment (you will have 30 days following delivery to
pay the balance of the charges due). If you are moving under a binding estimate,
the order for service will show the charges that you will be required to pay at delivery,
based on the binding estimate and the terms of payment. You and your mover must sign the
order for service.